We have a 30-day return policy, which means you have within 30 days after receiving your item to request a return.
Unless you have spoken to a GreenEZ customer support representative regarding any dissatisfaction with your purchase, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@greenez.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@greenez.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
30 Day Satisfaction Guarantee
If within 30 days you reach out and decide you did not like or find any Green EZ products to your liking or satisfaction we will provide you with a 100% money back guarantee after we receive the product and remaining contents.
Exceptions / non-returnable items
Items that are defective are the only exception for returns, refunds, and exchanges outside of our 30 Day Satisfaction Guarantee rule. Orders that are open by you and non defective upon arrival are not eligible for a refund or return, unless you are dissatisfied with the performance of your GreenEZ product. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.